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Zeus Productions
Downloading FAQ

Copyright © 1996-1997. Zeus Productions. All Rights Reserved.
Writen by Bruce A. Epstein

Q. What is the format of the downloadable files?

A. Windows Users

Windows files are posted in ZIP (.ZIP) and/or StuffIt! (.SIT) formats. Most browsers will save these files to disk and expand them when requested. You may need to configure your browser to recognize that file type. You may also want to download PKZIP from PKWARE, or similar ZIP utility.

A. Macintosh Users

Macintosh files are posted in StuffIt! (.SIT) format. Most browsers will save these files to disk and expand them when requested. You may need to configure your browser to recognize that file type. You may also want to download StuffIt! Expander from Aladdin Systems.

Q. How do I download the files?

A. Just click on the links and your browser should do the rest. It should save the file to your local drive. It may ask you where to store the file, or put it automatically in a default download folder.

Q. What is a .ZIP file?

A. An .ZIP file is a compressed file in PKZIP format. There are numerous ZIP-compatible decompression programs on the PC, and some on the Mac as well.

Q. What is an .SIT file?

A. An .SIT file is a compressed file in Aladdin's StuffIt Expander format. There are StuffIt expanders for both Mac and Windows, although this file type is more common on the Mac. Some browsers accept StuffIt plug-ins which ease decompression of downloaded programs.

Q. What is an .hqx file?

A. An .hqx extension indicates that the file has been BinHexed. It must be un-BinHexed with a BinHex decoder. Such decoders are generally available as freeware.

Q. What is an .SEA file?

A. An .SEA file is a compressed file that is a standalone executable, and should expand itself, without a separate expander. These are common on the Mac and can be created with several compression packages, including StuffIt!.

Q. What is a MIME type and why are my attached files all screwy?

A. Some e-mail programs will convert attachments to MIME-encoded files. A MIME-decoder is need to convert the files back to their original form Such decoders are generally available as freeware.

Q. When I try to download a file, I get a bunch of garbage in the browser window. What's up?

A. Most likely, your browser's failed to recognize the particular file type. Instead of storing it to disk, it tried to open it like an HTML document.

Most browsers should recognize ZIP and SIT file types, but you need to make sure that your browser saves these to the disk instead of opening them in the window.

For Netscape Navigator 2.0 - make sure it recognizes the .SIT and/or .ZIP file types. These should be entered as something like: application/x-sit, Extension SIT

For Netscape Navigator 3.0, make sure the "Save to Disk" option is checked for the SIT and ZIP file type under the "Options...General Preferences...Helper" tab.

Q. How do I expand the files?

A. Once the file is saved to disk, your browser may expand it automatically. If not, open the file from within the appropriate decompression program, such as PKZIP or StuffIt!

Q. The archive is password protected. What's the password?

A. You have downloaded one of our live products. A password for the live version can be obtained by placing an order. You may wish to download a demo instead, which is not password-protected. If a demo is not available, you can purchase the product risk-free under our money-back guarantee.

Q. How do I enter the password to decrypt the archive once I obtain a password?

A. On the Macintosh, you should be automatically prompted to enter the password when you attempt to unstuff the archive. Simply enter your private password into the dialog box that appears.

Under Windows, you may not be prompted for the password.

When using PKZIP for Windows enter the password set under "Options...Password" dialog, or in the "Extract Files" dialog (depending on your version of PKZIP)

When using PKZIP under DOS, specify the password with "-s" flag on the command line.

Be sure to enter the password prior to unzipping the archive, or it may fail, with an error message. The location to enter the password varies with different Zip software from various companies. Some older Zip programs may not support encryption at all, so upgrade to the current version of the Zip utility of your choice. Refer to the Utilities Links page for a list of Zip-compatible decompression software.

Q. Why won't the password work?

A. Either you are entering the wrong password or the software you are using does not support password decryption. Make sure that you have a recent version of the software and try again.

Be sure that you are using the right password and that you haven't, say, confused the Mac and Windows passwords.

Make sure that you type the passwords exactly as they were given to you, including proper capitalization. (The passwords are case-sensitive).

Do not type quotes as part of the password.

Q. I downloaded a Mac SIT file and but the icon looks wrong, and it won't open when I double-click it?

A. When you download a Macintosh SIT file, the Type and Creator Code that allow the Mac to recognize the document may not be set correctly. Start up StuffIt! and open the file from StuffIt! "File...Open" menu instead.

Q. I can't seem to open the archive. Is it corrupted?

A. It is possible that the file was corrupted during the download. You can re-download the archive and test it again. Sometimes the files will be corrupted if you download them on a Mac and then transfer them to a PC, or vice-versa. Try downloading it from the platform on which you intend to use the files.

Q. I get an error when downloading the release version of the Macintosh software in StuffIt format. Why would I get an error if I had no trouble with the demo version download?

A. The release version of the archive is password protected. You should be prompted for the password when you attempt to unstuff the archive. If your downloading software attempts to unstuff it automatically via a script, it may cause an error if the script fails to prompt you for the password. Unstuff it manually instead, with StuffIt or a similar utility, to ensure that you have an opportunity to enter the password. You may need to set the downloading preferences in your browser not to automatically unstuff such files, but rather just to save them to disk.

Q. What if I am still having trouble?

A. Send us an e-mail telling us what you tried to download, your platform, your browser's brand and version, your decompression software brand and version, and any error messages or problems you observed.

Q. Have these files been checked for viruses?

A. We make every effort to ensure that our web site and its contents are virus free. We cannot guarantee this however, so you should perform a virus scan on anything you download from the internet, including our software.

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Copyright © 1996-1997. Zeus Productions. All Rights Reserved.

(This page last revised October 15, 1997)