Zeus Productions

Technical Support

Gee, What's the Matter?

Do other Xtra developers and publishers leave you high and dry once you buy?
We pride ourselves on providing world-class support and information, before and after the sale. We'll help you choose the right product and help you get it working too.

Consult our Help Desk for Director-related information, and much more about our products and other multimedia-related topics.

Technical Support

If you are having trouble using one of our products, please follow these steps:

1. Consult the documentation that came with the product, such as the electronic user's manual, FAQ and examples.

2. Check for other sources of error that do not pertain directly to the Zeus software, such as your Lingo programming or system configuration. Try restarting your computer with minimal extensions, make sure that you have adequate RAM and disk space, be sure the utility is installed correctly, etc. Consult the trouble-shooting sections of our User Guides.

3. Check the web site for Tech Notes

4. Make sure you have the latest version of the software from our Download Center.

4. Before tearing your hair out, submit e-mail to our technical support department. or call 732-398-1682. Be sure to provide your e-mail address and phone number, and specify the product, your serial number (if applicable), platform, version of Director, OS version, installed RAM, and the nature of your problem.